Returns & Exchanges

At SANSI Lighting, we want you to be completely satisfied with your purchase. If you are not happy with your lighting solution, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack the LED bulbs or fixtures in their original packaging, ensuring all accessories and manuals are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing